I explained again that I use my middle name, which is same as my email address, which is on my passport, which is the same as my user name. I resent again as I was taking to one of there agents, who informed me that this was all he needed and he would get it sorted straight away.ġ day later I ring to check as I found it hard to believe it was done and then to be told that there was an issue with my utility bill, the name did not match mine. I waited for 2 days nothing contacted them again, we need another several pieces of information. ![]() When I returned to the UK, they had blocked my account and requested several pieces of information.Īfter 1 week off sending information (block this number, take picture of this and 100 more requests) I was informed it was clear and they will process my withdrawal. Over the Christmas period I won money which is hard enough to do at times. I opened an account with Grosvenor Casinos online just after Christmas, because I was in Ireland and could not access my account.
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